In this role, you will:

• Support in developing and implementing a commercial strategy, sales and marketing strategy and customer profitability analysis for the assigned region or global travel partnerships.
• Manage and negotiate commercial requests for new and existing customers by acting as the point of contact, identify and propose a unique selling proposition maximising the benefits, be accountable for a smooth operational and commercial implementation.
• Develop financial business models, cases, and recommendations for each negotiation, establishing the detailed cost of operations at product/service level, and ensure costs are validated on a regular basis.
• Manage the contract cycle as per the department process and negotiate the new agreement ensuring contractual, financial and legal compliance. Collaborate with the operations to identify any deviation and align commercial with manpower and operations. Identify any potential revenue leakage and propose solutions to mitigate the loss or revenue, monitor the new contract implementation.
• Negotiate the Service Level Agreement in line with the commercial strategy to protect the company’s interests through a collaborative approach with both customer airlines and dnata business units.
• Actively leverage and drive the customer relationship to upsell and cross sell our services by promoting our products portfolio to meet financial targets and in line with the agreed strategy.
• Update and maintain Salesforce CRM (customer relationship management) with all relevant information pertaining to the customers, including sales pipeline and contracts cycle.
• Develop any required marketing support in cooperation with Corporate Communication department to continuously promote our product offering demonstrating dnata as a leader in the industry. Personalise customer engagement through campaigns management.
• Promote and support safety initiatives and strategy to maintain a safe working environment.
• Negotiate with customers on the contracts and agreements to ensure optimum price with the best quality in line with dnata standards.

Qualification

To be considered for the role, you must meet the below requirements:

• Bachelors degree or Honours 
• Minimum 8 to 10 years of experience in sales or account management, ideally with contract negotiation exposure in a large organisation 
• Must have relevant industry experience preferably within ground handling airport operations travel management engineering or ancillary revenue orientated organisation.
• Must have led teams or handled cross functional relationships 
• Strong business acumen and financial management skills.
• Must have sound background in building Business strategy and planning